The Client places an Order independently through the Website or through the Client Center (by phone).
The Buyer makes a 100% prepayment for the Product.
When placing an order through the website:
The Buyer makes a 100% prepayment for the Product online. After that, the Seller sends the Buyer to the specified email address an order confirmation with information about the Product, other order parameters (cost of goods, delivery and other services, in cases where these services are paid for) (hereinafter - Order Confirmation).
When placing an order through the Client Center (by phone): + 7 495 107 70 25
The Client Center processes the order and sends the Buyer to the specified email address an order with information about the Product and an invoice.
The invoice issued by the Seller contains its payment term. In case of payment after this term, the Seller does not guarantee the availability of the Product or its price. The link to the bank's payment page is valid for the time specified in the letter containing the corresponding link.
After payment is received, the Seller sends the Buyer to the specified email address an Order Confirmation.
In case of additional, unforeseen expenses (exceeding the standard cost of delivery of the Product within the territory of the Russian Federation) for delivery, customs clearance of the Product, including taxes, customs duties, the seller notifies the Client of such additional costs and their amount within two days. The Client has the right to pay such additional costs or refuse the order.
Payment is made by the Buyer by paying with a bank card through an online cash register (order through the website) or by an issued electronic invoice (order through the Client Center). If payment by bank card is not possible, payment is made by bank transfer to the Seller's bank account. Payment in cash, or through payment terminals, using alternative payment methods, is not provided.
Types of bank cards accepted for payment: Visa, MasterCard.
Payment is made in Russian rubles. Additional charges by the payment system for currency conversion are possible.
The moment of conclusion of the retail purchase and sale agreement and its entry into force is the payment by the Buyer for the Product and the receipt of funds to the Seller's current account, which is simultaneously the moment the Seller receives a message about the Buyer's intention to purchase the Product. The Buyer's payment is a confirmation of his agreement with the Offer, payment procedure, delivery and return conditions of the Product, as well as confirmation that the specified properties of the Product correspond to his order.
The Seller does not collect or store the Buyer's payment information (including bank card number, bank card issuer, its expiration date, secret code, etc.).
The Order is considered accepted by the Seller after the Client receives a message at the email address specified in the registration form with Order Confirmation.
The Seller reserves the right to cancel the Order at the Order Confirmation stage.
The Seller reserves the right to coordinate and clarify the Order data with the Client by phone. If it is impossible to contact the Client within 2 (two) days, the Order made by the client is canceled, funds are returned by the Seller to the bank details from which the payment was made.
The delivery date of the Order is indicated in the Order Confirmation. The date depends on the availability of ordered Products in the Seller's warehouse and the time required for processing and delivery of the Order.
In case of complete or partial absence of ordered goods in the Seller's warehouse, the Seller contacts the Buyer by the methods specified when placing the Order.
The Buyer informs the Seller either of the consent to accept the Product in a different quantity or to cancel the Order.
If it is impossible to contact the Client, in the absence of a response from the Client within 2 (two) days, the Order may be canceled in full by the Seller, about which the Seller sends an email to the Client's address specified during registration.
Funds are returned by the Seller to the bank details from which the payment was made.
The Seller has the right to unilaterally change the price of the Product without notice until Order Confirmation.
The Client undertakes, upon request of the Seller, to provide a copy of the passport of the bank card owner (two pages: spread with photo and with a registration stamp at the place of permanent residence - for a general civil passport of a citizen of the Russian Federation) or other identification document according to the law of the Buyer's country, a copy of the bank card on both sides (showing the last four digits) according to the Rules of international payment systems, for the purpose of verifying the identity of the owner and his authority to use the card. The Seller has the right to cancel the Order if the specified documents are not provided, or if there are doubts about their authenticity.
The Seller has the right to cancel the Order for the reasons specified above, or without explanation.
Funds are returned by the Seller to the bank details from which the payment was made.